Privacy policy

ErrandPay will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. We want you to be familiar with how we collect, use and disclose your information in accordance with the guidelines of data protection and letting You know about Your privacy rights.

By visiting ErrandPay or our Merchants Website, you are accepting to the practice described in the Privacy notice Overview

1. What personal information customers does ErrandPay gather
User data collected helps us to personalize our website according to each user's wishes and preferences. Offering you the most friendly surfing experience is our priority. Data collected are for payment processing services and help us to:

a. Provision of payment processing services to the Merchant and customers, support services and other ancillary services.
b. ErrandPay and Merchant’s personnel management, as well as individuals and Customers

By signing up, you agree to receive Promotional emails and push notifications from ErrandPay.
You may unsubscribe from promotional emails via a link provided in each mail. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email us using the email address hello@errandpay.com and/or info@errandpay.com, or you may as well send any questions, comments or requests regarding this privacy policy these email addresses.

2. How Personal information about customers is used
User data will be shared with ErrandPay Merchants, marketing/sales and customer service teams. It may also be used both for marketing research purposes and customer relation management.

3. How secure is information about
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. User data shared with ErrandPay Merchants, marketing/sales and customer service teams is confidential since we have a Non-Disclosure agreement with all our staff and Merchants.

4. What about cookies
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted. The acceptance of cookies is not a requirement for visiting ErrandPay or our merchants sites. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site.

5. What is the accuracy of the personal data provided to ErrandPay
You declare and guarantee that you are the owner or have the necessary rights on the content that You transmit to Us; that at the date of its transmission
a. The content is exact and true
b. The use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory or fraudulent)

6. Examples of Information You give us
Information you give us: You provide most such information when you undertake the payment processing services to the Merchant, support services and other ancillary services such as search, participate in a questionnaire, or communicate with customer service. For example, you provide information when you search for ErrandPay or enjoy the services of our merchants. In some cases, such as when you send or receive high value or high volume transactions, or where we need to comply with anti-money laundering regulations, we may also need more commercial or identification information from you.

Below are information you give us about;
a. first name and surname
b. surname,
c. date of birth,
d. nationality,
e. place of birth,
f. full address,
g. contact details including business telephone number
h. financial information (including credit card, debit card, or bank account information),
i. payment reason,
j. geographical location,
k. social security number,
l. personal description and photograph.

7. Information we collect about you
With regard to your use of our Services, we may automatically collect the following information:

a. details of the transactions you carry out when using our Services, including geographic location from which the transaction originates;

b. technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

c. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer support number.

8. What are your rights If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes or in contacting you.

9. Consent By submitting data to us or our merchants or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy. We may as well share your information with selected third parties including:

affiliates, business partners, suppliers and subcontractors for the performance and execution of any contract we enter into with them or you;
a. advertisers and advertising networks solely to select and serve relevant adverts to you and others with your consent;
b. analytics and search engine providers that assist us in the improvement and optimisation of our site; and
c. our group entities or subsidiaries

Potential users of our services consent that we may share their data to relevant authorities when there is fraudulent activities carried out by them.

10. Children’s data
Our products and services are directed at adults aged 18 years and over, and not intended for children. We do not knowingly collect data from this age group. Our verification process prevents ErrandPay or any of our merchants collecting this data. If any data is collected from a child without verification of parental consent, it will be deleted.

11. Changes to our Privacy policy
To keep up with changing legislation, best practice and changes in how we process and keep personal information, we may revise this Privacy Policy at any time without notice by posting a revised version on our website. Kindly check periodically for up to date Privacy policy.

12. Record Retention
All data obtained from our customers are documented and we only access your data internally on a need to know basis, and we only access or process it if absolutely necessary. Records are kept for a minimum of Ten (10) years, notwithstanding potentially longer retention periods under local civil or commercial law. We will always delete data that is no longer required by a relevant law or jurisdiction in which we operate.